NexGard® (afoxolaner) SATISFACTION GUARANTEE

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Flea and tick control is an essential part of a pet’s preventive healthcare, and we want pet owners to have full confidence in the choices that they make to protect their dogs. To help provide peace of mind to pet owners and to show the confidence that we have in NexGard, Boehringer Ingelheim, the leader in flea and tick control, is proud to offer the NexGard SATISFACTION GUARANTEE.

 

NexGard is labeled to kill adult fleas and is indicated for the treatment and prevention of flea infestations, and the treatment and control of black-legged tick, American dog tick, Lone star tick, and brown dog tick infestations in dogs and puppies 8 weeks of age and older, weighing 4 pounds of body weight or greater, for one month. It is also indicated for the prevention of Borrelia burgdorferi infections as a direct result of killing Ixodes scapularis vector ticks (black-legged ticks).

 

If you have questions about NexGard, or if you are not satisfied with NexGard, please call our experts on the Veterinary Technical Solutions (VeTS) team at 888-637-4251.

 

Important Safety Information:
NexGard is for use in dogs only. The most frequently reported adverse reactions include vomiting, itching, lethargy, diarrhea, and lack of appetite. The safe use of NexGard in pregnant, breeding, or lactating dogs has not been evaluated. Use with caution in dogs with a history of seizures or neurologic disorders. For more information, click here for full prescribing information.

 

NexGard FLEA SATISFACTION GUARANTEE
To qualify, the affected dog must have received NexGard, per the label instructions, for at least 3 consecutive months. All other pets in the home must also have been treated with NexGard

or an appropriate FRONTLINE® Gold product for at least 3 consecutive months prior to the report.

NexGard is for use in dogs only. 

 

If you are not satisfied with NexGard after 3 months of proper administration to the affected dog, then you may be eligible for one of the following:

  • a refund of your money OR
  • a product replacement OR
  • a one-time free professional in-home pest control inspection and treatment, if necessary
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FLEA SATISFACTION GUARANTEE GUIDELINES
 

  • Because the flea life cycle can vary from 2 weeks to several months, it may take several monthly administrations of any flea control product to break the flea life cycle. Therefore you are required to use NexGard for at least 3 consecutive months in the affected dog to be eligibl
    NexGard is for use in dogs only. The most frequently reported adverse reactions include vomiting, itching, lethargy, diarrhea, and lack of appetite. 

 

  • The guarantee is available for the most recent purchase of 3 or 6 doses. NexGard must have been used consistently in the affected dog for the 3 months prior to the claim. You may choose to receive either one replacement package of the same NexGard product, a refund for the purchase price, or an in-home inspection by a professional pest control specialist. Taxes are not reimbursable. In some instances, product replacement may not be an option

  • Should you choose the in-home inspection, treatment will be provided if deemed necessary by the pest control specialist. Boehringer Ingelheim will contact the pest control service and have them schedule a service date with you. Boehringer Ingelheim will cover the cost of the visit by paying the pest control service directly. You must allow the pest control specialist into the home if an inspection is desired. One free professional in-home inspection per household

 

NexGard LYME SATISFACTION GUARANTEE

 

  • If your dog is found to be positive for Borrelia burgdorferi infection after consistent use of NexGard (B. burgdorferi antibody seropositive for first time since last negative test), Boehringer Ingelheim (BI) will provide financial support to your veterinarian to conduct additional testing with either the Cornell Canine Lyme Multiplex or the IDEXX® Quantitative C6® Antibody test, as well as urinalysis and urine protein: creatinine ratio, if desired. Your veterinarian should contact VeTS at 888-637-4251 to make these arrangements in advance of the testing. If a positive diagnosis is confirmed, BI will reimburse your veterinarian for treatment with appropriate antibiotics. If the dog is showing clinical signs, BI will support additional reasonable diagnostic and treatment charges up to $5,000

 

LYME SATISFACTION GUARANTEE GUIDELINES

 

  • To be eligible, you or your veterinarian must submit evidence of the dog’s negative Lyme test within one month of the pet starting NexGard as well as negative annual tests thereafter. Any commercially available test indicated for the detection of exposure to Borrelia burgdorferi will be acceptable

 

  • For puppies that are started on NexGard prior to 4 months of age, a negative test is still recommended but not required to be eligible for the first year of coverage

 

  • The affected dog must have appropriate purchase history showing enough purchases of NexGard to have received the product consistently each month from the date of the negative test through the date of the claim. LYME SATISFACTION GUARANTEE cases are not eligible for product refund or replacement

 

  • While some diagnostic tests for Lyme infection can detect an infection as early as 3 weeks post-exposure, it can take up to 3 months for some currently available tests. For this reason, it is recommended (though not required for the guarantee), that dogs be tested for Lyme infection approximately 3 months after starting NexGard to ensure that the dog was not exposed prior to initiation of NexGard treatment

     NexGard is approved for puppies 8 weeks of age and older, weighing 4 pounds or more. 

 

LYME SATISFACTION GUARANTEE PLUS

 

  • For any dog qualifying for the LYME SATISFACTION GUARANTEE, additional support may be possible if the dog has also been vaccinated with the RECOMBITEK® Lyme vaccine

 

  • To qualify, the dog must have been appropriately vaccinated with the RECOMBITEK Lyme vaccine within the 12 months preceeding the claim and must meet the eligibility requirements for the NexGard LYME SATISFACTION GUARANTEE

 

  • If an affected dog had a negative Lyme test, an appropriate purchase history showing adequate purchases of NexGard to ensure monthly use since a negative test, and was appropriately vaccinated with the RECOMBITEK Lyme vaccine in the 12 months prior to the report, then BI will support reasonable diagnostic and treatment charges for Lyme disease up to $10,000

Lyme infection can lead to serious consequences in dogs. In addition to the consistent use of NexGard, a number of other preventive steps are recommended, including:
 

  • Avoid areas where ticks are common, if possible.
     
  • Reduce areas that serve as ideal tick habitat in the yard.
     
  • Check your pets daily for ticks, and remove any that are found.
     
  • Talk to your veterinarian about Lyme vaccination for your dog. 

    Use with caution in dogs with a history of seizures or neurologic disorders.

General Eligibilty

  • The guarantee is not retroactive. To qualify for any portion of the guarantee, reports must be received within 6 months of the incident in question. Please ensure that your veterinarian contacts VeTS to discuss support in advance of testing or treatment. BI will not be responsible for any diagnostic or treatment related costs that were made prior to contacting VeTS

 

  • An itemized receipt for the purchase of NexGard for the affected dog must be submitted to BI. For the FLEA SATISFACTION GUARANTEE, itemized receipts for the purchase of flea control for all pets in the home are required. The receipt must show the place of purchase, the date of purchase, the product brand name, the amount of product purchased, and the purchase price

 

  • NexGard must have been purchased from a veterinary clinic or with a written prescription via a valid veterinarian-client-patient relationship

 

  • BI reserves the right to request that original receipts be submitted via fax, email, or mail before a guarantee claim will be processed

 

  • The guarantee claim can only be processed for the individual whose name appears on the receipt

 

  • The guarantee is only valid for product labeled in the United States

 

  • Please allow 4-6 weeks for processing of refunds

 

  • Product that has been obtained free of charge is not eligible for the guarantee

 

  • This guarantee is limited to the above description. Additional costs are the responsibility of the pet owner

 

  • BI reserves the right to cancel or amend the guarantee program at any time
Additional Resources
Important Safety Information:

NexGard (afoxolaner) is for use in dogs only. The most frequently reported adverse reactions include vomiting, itching, lethargy, diarrhea, and lack of appetite. The safe use of NexGard in pregnant, breeding, or lactating dogs has not been evaluated. Use with caution in dogs with a history of seizures or neurologic disorders. For more information, click here for full prescribing information.